Common queries answered
Frequently asked Questions
Once an order has been submitted to production, you’ll be able to see a ship-by date estimate in your Orders tab (based on orders shipped in the past 14 days). In order details, you can find the delivery date estimate.
Note
These dates are estimates; it is not guaranteed that the order will ship or be delivered by those dates.
All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the Submit Issue Form and provide a clear photo showing the issue.
Note
Refunds are issued to your H3ART account balance. You can Withdraw This Amount to transfer it back to the original payment method. However, if your selected Billing Currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.
In your Orders Tab you can fix the product’s shipping profile.
A tracking number will be provided once your order i shipped. Click on the tracking number to track the order;s shipping progress.
Simply send an e-mail to info@h3art.com.
Simply send an e-mail to incoreectshippingadress@h3art.com.
We ship only to United States.
We try to send your items in one package.